Withdrawal procedure

The right of withdrawal is, however, subject to the following conditions (Article 67 of the Consumer Code):

• If the goods have been delivered, the consumer is required to return them or make them available to the professional or to a person designated by the professional, in accordance with the terms and conditions set out in the contract. The deadline for returning the goods cannot, in any case, be less than fourteen working days from the date of receipt of the goods. For the purposes of the deadline, the goods are considered returned when they are delivered to the accepting post office or to the shipper.
• For contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. It is essential that the goods are returned in perfect condition, unused, substantially intact, with the original seals and labels intact and not removed, and with the original packaging.
• The only costs payable by the consumer for exercising the right of withdrawal under this article are the direct costs of returning the goods to the sender.
• If the right of withdrawal is exercised by the consumer in accordance with the provisions of this section, the trader is required to refund the sums paid by the consumer, including any sums paid as a deposit. The refund must be made free of charge, as quickly as possible and in any case within thirty days of the date on which the trader became aware of the consumer's exercise of the right of withdrawal. The sums are deemed to have been refunded within the time limit if they are actually returned, sent or credited with a value date no later than the expiry of the aforementioned time limit.
• If payment was made by means of bills of exchange, these must be returned if they have not yet been presented for collection. Any clause limiting the refund to the consumer of sums paid as a result of exercising the right of withdrawal is null and void.
• If the price of a good or service covered by a contract referred to in this title is wholly or partially covered by credit granted to the consumer by the trader or by a third party on the basis of an agreement between the third party and the trader, the credit agreement shall be deemed to be terminated by operation of law, without any penalty, if the consumer exercises the right of withdrawal in accordance with the provisions of this article. The trader is required to inform the third party granting the credit that the consumer has exercised their right of withdrawal. Any sums paid by the third party who granted the credit for the payment of the goods or services up to the moment when they become aware of the consumer's exercise of the right of withdrawal shall be reimbursed to the third party by the trader, without penalty, except for the payment of any interest accrued.

When the right of withdrawal lapses (Article 55 of the Consumer Code)

The right of withdrawal provided for in Articles 64 et seq., as well as Articles 52 and 53 and paragraph 1 of Article 54, shall not apply:

• contracts for the supply of foodstuffs, beverages, or other goods for current domestic consumption delivered to the consumer's home, place of residence, or workplace by distributors who make frequent and regular rounds;
• contracts for the provision of services relating to accommodation, transport, catering, and leisure, where, at the time of conclusion of the contract, the professional undertakes to provide such services on a specific date or within a specified period.

Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal provided for in Articles 64 et seq. in the following cases:

• for the provision of services whose performance has begun, with the consumer's agreement, before the expiry of the period provided for in Article 64, paragraph 1;
• for the supply of goods or services whose price is linked to fluctuations in financial market rates that the trader is unable to control;
• for the supply of goods that are made to the customer's specifications or are clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
• supply of medical and surgical equipment;
• supply of sealed audiovisual products or computer software, opened by the consumer;
• supply of newspapers, periodicals, and magazines;
• betting and lottery services.

For further information, please refer to thetext of the law available on the Ministry of Economic Development website.

Return policy

Returned due to defect

Did we make a mistake?

We apologize, these things happen! MST S.r.l. will resolve the issue by replacing the purchased product, issuing a refund or discount coupon, and of course, we will cover all shipping and return costs.

In the event of a return, the refund will be made using the same method used by the customer for payment.

Applicable law

These Terms and Conditions are governed by Italian law.
The Court of Brescia shall have jurisdiction over any dispute arising from the use of the Website.